pc999 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between pc999 ("Platform", "we", "us") and its users ("you", "member"). pc999 is an online casino and sports betting platform that provides entertainment gaming services to members in Bangladesh.

These Terms are effective according to Bangladesh Standard Time (BST, UTC+6). pc999 reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after any change is made will be considered acceptance of the updated Terms.

Our Privacy Policy and Responsible Gaming Guidelines also apply alongside these Terms and form an inseparable part of them.

2.1 Opening an Account

To become a member of pc999, you must complete registration with accurate and complete personal information. Each individual may operate only one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.

2.2 Accuracy of Information

Information provided at registration must be true and accurate. If an account is opened with false information, pc999 reserves the right to close that account immediately and forfeit all deposited funds.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Any unauthorised access must be reported to our support team immediately (via live chat or by email at [email protected]). pc999 will not be liable for any transactions carried out through your account by a third party.

2.4 Identity Verification (KYC)

pc999 may at any time request the necessary documents to verify your identity, age, and payment method. Withdrawals may be temporarily placed on hold until the verification process is complete.

To create and use an account on pc999, you must be 21 (twenty-one) years of age or older. If, during age verification, a member is found to be under 21, that account will be closed immediately and all transactions will be considered void.

Parents are requested to ensure that their underage children cannot access this platform. The use of parental control software is recommended to prevent minors from gambling.

4.1 Accepted Payment Methods

pc999 supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks

4.2 Minimum Deposit & Withdrawal Limits

4.3 Deposit Conditions

All deposits must be made directly from a payment method registered in the account holder's own name, not through a third party. Deposits made using another person's account or payment method are not permitted.

4.4 Withdrawal Conditions

The account's KYC verification must be complete before a withdrawal request can be made. Withdrawal requests cannot be made while an active bonus wagering requirement is in progress. pc999 reserves the right to temporarily place withdrawals on hold in cases of fraud or suspicious activity.

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳).

5.1 Welcome Bonus

New members at pc999 receive a 120% bonus on their first deposit, up to a maximum of ৳20,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times. Wagering is calculated on the bonus amount only, not on the deposited amount.

5.3 General Bonus Terms

• A bonus may only be claimed once.
• Bonuses are not transferable to third parties.
• Cash withdrawals cannot be made while a bonus is active.
• pc999 reserves the right to change or withdraw any bonus offer without prior notice.
• If bonus abuse or fraud is suspected, the bonus and any associated winnings may be cancelled.

5.4 VIP Program

pc999's VIP program has five tiers that reward regular players:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.4%
• Gold: Weekly cashback up to 0.6%
• Platinum: Weekly cashback up to 0.8%
• Diamond: Weekly cashback up to 1.0%

Players who remain regularly active may advance to higher VIP tiers. Each tier comes with special benefits and priority service.

6.1 Casino Games

pc999's casino section offers a variety of games including slots, live dealer games, table games, and fishing games. Each game has its own rules which are displayed within the game. Players are advised to read the relevant rules before starting a game.

6.2 Sports Betting

Betting is available on cricket (BPL, T20 World Cup, ICC tournaments), football (FIFA), kabaddi, and other sports. Betting markets and odds are subject to change. A bet once placed cannot be cancelled or amended, though pc999 reserves the right to void a bet in the event of a technical error or irregularity.

6.3 Technical Issues

If a technical fault or disconnection affects the outcome of any game, pc999 reserves the right to void that game and refund the bet amount. The "game malfunction voids all pays" policy applies.

The following activities are strictly prohibited, and any violation may result in account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Bonus abuse or bonus arbitrage.
• Any attempt at fraud, hacking, or breaching platform security.
• Playing using automated bots or software.
• Money laundering or transactions involving illegal funds.
• Betting or managing an account on behalf of a third party.
• Threatening or abusive behaviour towards pc999 staff.
• Exploiting incorrect odds or system errors.

pc999 uses SSL encryption and modern cybersecurity technology to protect your personal information. For full details on how your information is collected, used, and kept secure, please read our Privacy Policy.

We do not share your personal information with any third party without your consent, except where legally required.

pc999 bears no responsibility for the following:

• Gaming sessions interrupted due to internet disconnection or technical issues.
• Any loss caused by a software fault from a third-party game provider.
• Any account-related issues arising from the user's own negligence or error.
• Service unavailability due to unforeseen events (Force Majeure) such as natural disasters, government orders, or cyberattacks.

pc999 always strives to operate a safe and reliable platform, but uninterrupted service cannot be guaranteed in all circumstances.

10.1 Closure by pc999

pc999 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Fraudulent or deceptive activity.
• Suspicion of money laundering.
• Extended account inactivity.
• A self-exclusion request is made.

10.2 Closure by the Member

You may close your account at any time by contacting our support team. It is the member's responsibility to withdraw all valid balances before closing the account.

For any dispute or complaint, please contact our support team first — via 24/7 live chat or by email at [email protected]. We provide service in both Bengali and English.

If a resolution cannot be reached directly with the support team, the complaint will be escalated to the management level. pc999's decision in resolving a dispute will be considered final, unless determined otherwise through legal proceedings.

When submitting a complaint, attaching your account details, transaction reference numbers, and relevant screenshots will help reach a faster resolution.

pc999 reserves the right to change, revise, or update these terms and conditions at any time. Members will be notified of significant changes by email or through a notification on the platform.

Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. You are advised to visit this page regularly to stay informed of the latest terms.

If you do not agree with the updated terms, you have the right to close your account. In that case, please follow the steps outlined in Section 10.2 above.