pc999's Privacy Policy

1. Introduction and Scope of Policy

pc999 is an online casino and sports betting platform serving users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to ensuring the protection of their personal information.

This privacy policy explains what types of information pc999 collects, how that information is used and stored, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile version, and all related services.

If you disagree with any part of this privacy policy, please contact us before using our platform.

2. What Information We Collect

Various types of information are collected during account registration and use of services on pc999. The categories are described in detail below:

2.1 Information You Provide Directly

When you voluntarily provide information on our platform, we collect:

• Full name and date of birth
• Email address and contact details
• Residential address
• National ID card or passport information (for identity verification)
• Financial transaction details, such as information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Password and security question answers (stored in encrypted form)

2.2 Automatically Collected Information

When you browse our site, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• Page views, click patterns, and navigation paths
• Cookie and session data

2.3 Gaming Activity Information

The following information is recorded during gaming activity on our platform:

• Betting history and win/loss records
• Deposit and withdrawal transaction details
• Bonus usage history
• Game preferences and playing patterns
• Account activity logs

3. Purpose of Using Information

pc999 uses collected information only for legitimate and defined purposes. We use your information for the following:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Financial Transaction Processing: Processing deposit and withdrawal requests and preventing fraud.
• Customer Support: Assistance via 24/7 live chat and email, and resolving complaints.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Responsible Gaming: Monitoring unusual gaming behavior and providing necessary support.
• Legal Compliance: Adhering to applicable laws and regulations.
• Bonus and Promotion Management: Properly delivering welcome bonuses, cashback, and VIP benefits.
• Security Assurance: Detecting and preventing fraud, money laundering, and abuse.

We do not sell or transfer your information to third parties for marketing purposes without your consent.

4. Cookies and Tracking Technologies

The pc999 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience of using the site.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the site — maintaining login sessions, saving language preferences, and so on.
• Performance Cookies: Used to analyze your usage patterns and improve the site's performance.
• Functional Cookies: Remember your preferences and settings so you do not need to reconfigure them each time.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work correctly.

5. Sharing Information with Third Parties

pc999 may share your information with third parties in limited and specific circumstances. We never sell your information.

5.1 Service Provider Partners

Information may be shared with trusted service providers as part of our services, such as payment processing organizations (bKash, Nagad, Rocket, Upay, and bank transfer providers). These partners will only receive the information necessary to carry out the specific service.

5.2 Game Providers

Game software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive technical information to operate gaming services. This information is used solely to ensure the quality of game services.

5.3 Legal Obligations

We may be required to provide relevant information in response to lawful requests from legal authorities, court orders, or directives from regulatory bodies. Applicable laws will be followed in such cases.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, the new entity will be obligated to comply with this privacy policy.

6. Data Security Measures

pc999 uses industry-standard security technologies to protect your personal information. Our security measures include:

• SSL Encryption: All data transmission on the site is encrypted using SSL technology.
• Secure Password Storage: Passwords are never stored directly; advanced hashing methods are used.
• Two-Factor Authentication: Two-step verification is available for additional account security.
• Access Controls: Only authorized staff have access to specific data.
• Regular Security Audits: Regular audits and penetration testing are conducted to identify system vulnerabilities.
• Firewall and Anti-Fraud Systems: Suspicious activity is automatically detected and blocked.

While we strive to ensure the highest level of security, transmitting information over the internet is not entirely risk-free. If you suspect a security issue, contact us immediately.

7. Data Retention Period

pc999 retains your personal information only for as long as necessary. The general guidelines are as follows:

• For active accounts, information is retained for as long as needed to manage the account and provide services.
• Even after an account is closed, some information may be retained for as long as needed for legal obligations, fraud investigations, and dispute resolution.
• Financial transaction records are retained for a specified period in accordance with legal requirements.
• If consent for marketing communications is withdrawn, the relevant information is removed from processing immediately.

8. User Rights

As a user of our platform, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If there is an error in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, though this may not be possible if legal obligations exist.
• Right to Object to Processing: You may object to the processing of your information for specific reasons.
• Data Portability: You may request to receive your information in a structured, readable format.
• Right to Withdraw Consent: You may withdraw previously given consent at any time.

To exercise these rights, please contact our support team.

9. Protection of Minors

pc999 is a responsible gaming platform. Our services are for users aged 21 and over only. We do not knowingly collect any information from minors.

If we suspect that a minor is using our services, the relevant account will be suspended immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10. International Transfer of Data

Our servers and partner service providers may be located in various countries. As a result, your information may be transferred outside of Bangladesh.

For any international transfer, we ensure that adequate security measures are in place in the relevant country or organization and that your information will be protected in accordance with this privacy policy.

11. Third-Party Links and Services

Our platform may include third-party game software and payment gateways. These third parties have their own privacy policies and are responsible for their own data collection and use.

We cannot control the privacy practices of third parties and recommend reading their privacy policies before using their services.

12. Changes to Policy

pc999 may update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notice on the platform.

Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. The "Last Updated" date at the top of the page will reflect the changes.

If you have any concerns about a change to the policy, we recommend contacting us before it takes effect.

13. Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact our support team:

We generally try to respond to your request as quickly as possible. Complex requests may require additional time.